Terms & Conditions

These terms and conditions govern your use of Screen Couriers Ltd courier services. By using our services, you agree to be bound by these terms.

1. Definitions

"We", "us", or "our" refers to Screen Couriers Ltd. "You" or "your" refers to the customer using our services. "Goods" refers to any items we collect and deliver on your behalf.

2. Service Agreement

When you book a delivery with us, you enter into a contract with Screen Couriers Ltd. We agree to collect and deliver your goods in accordance with the service level you have selected.

3. Pricing and Payment

  • All prices are quoted in GBP and include VAT where applicable
  • Payment is due at the time of booking unless you have an approved credit account
  • We reserve the right to adjust prices for additional services or circumstances not included in the original quote

4. Collection and Delivery

  • We will use reasonable endeavours to collect and deliver within the agreed timeframes
  • Delivery times are estimates and not guaranteed unless a specific time-critical service is booked
  • You must ensure goods are properly packaged and labelled
  • We require a signature or proof of delivery at the delivery address

5. Prohibited Items

We do not carry:

  • Dangerous goods (explosives, flammables, corrosives)
  • Illegal items or substances
  • Live animals
  • Human remains or ashes
  • Items of extraordinary value without prior arrangement
  • Perishable goods without appropriate packaging

6. Liability and Insurance

  • All shipments are covered by our goods-in-transit insurance up to £10,000
  • Higher value items can be insured for an additional premium
  • Claims must be notified within 7 days of delivery
  • We are not liable for indirect or consequential losses

7. Cancellation

  • Cancellations made more than 2 hours before collection: full refund
  • Cancellations made less than 2 hours before collection: 50% charge
  • Cancellations after collection has begun: full charge

8. Your Responsibilities

  • Provide accurate collection and delivery information
  • Ensure goods are legal and safe to transport
  • Package goods appropriately for transit
  • Be available or have an authorised person available for collection/delivery

9. Complaints

If you have a complaint, please contact us at [email protected]. We aim to respond to all complaints within 5 working days.

10. Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

Contact

National Couriers Ltd
123 Logistics Way
London, EC1A 1BB
Email: [email protected]
Phone: 0800 123 4567

Last updated: March 2026

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